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WCECW22038 Conflict Management

Aiming to:

  • Define and understand ‘conflict’ and its effects, particularly ‘functional’ and ‘dysfunctional’ conflict.
  • Identify ‘tiggers’ and steps to avert potential conflict arising.
  • Understand the 'Thomas Kilmann 5 Conflict Handling Styles' applied in the organisational setting.
  • Implement approaches to dealing with conflict and finding a resolution.
  • Understand ‘mediation’ as opposed to other approaches to conflict resolution and its status in Ireland.
  • Apply the ‘diamond’ model ,of mediation - opening, storytelling, framing the issues, problem solving and agreement.

 A link to access the course will be emailed to you prior to the course.

Event Properties

Course Date 02-03-2022 6:00 pm
Event End Date 02-03-2022 7:00 pm
Registration Start Date 20-12-2021
Capacity 50
Cut off date 02-03-2022 12:00 pm
Individual Price Free
Location Online
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